What’s a Root Cause Analysis?

When an issue is found at a customer, my team first solves the issue. Then we take a closer look at how the issue occurred to see how we can prevent the same thing from happening again.

How do I do one?

A Root Cause Analysis is otherwise known as a bug retrospective. There are many models and frameworks available, like the Five Why’s or Fishbone Diagrams. But at its core, a Root Cause Analysis is very straightforward. You just want to know two things:

1. What happened?
2. How can we prevent this from happening again?

To help you get started, I want to share my guide to a Quick and Easy Root Cause Analysis.

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