In the summer of 2022, I had a child; a beautiful son who can’t stop trying to get himself hurt, or worse. Luckily, next to us being vigilant all the time, the world tries to help us a bit. A recent, real-life example I saw was a stuffed elephant. Either they put warnings on their product (like 3+), or they make sure that it is a suitable quality for their sweet spot customer. For my kid (3-), this means that his toy is safe and has no small parts that can almost be swallowed. Because he likes to break things, the toy should also be robust, perform well and, last but not least, be accessible. Kids tend to be on the tiny side, so their hands need to be able to grab the toy.  

For TOPdesk this isn’t any different. To have our product suitable for our customers it should adhere to a certain level of quality. It should have no security leaks that put a lump in your throat, no crashing environments, and be accessible for a wide group of users. Next to that, as TOPdesk, we want to build one product that is consistent throughout all the different components. This means we need to have a quality baseline that is shared among all teams.  

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